Troubleshoot: Help me to connect my IPD to IntelliDrive (PC)

Before carrying out the following steps, please make sure that you are running the latest version of the IntelliDrive software.

Now, you will need to ensure that your computer's static IPv4 address is set to one that falls within the same range as the IP address shown on your IPD. You will also need to ensure that subnet mask addresses are identical on both devices.

In Windows 7, for example, the following steps lead to IPv4/Subnet mask settings:

Control Panel > Network and Sharing Center > Local Area Connection > Propteries > Networking > Internet Protocol Version 4 (TCP/IPv4).

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Try setting the amplifier and your computer up with IP addresses 169.254.12.124 and 169.254.12.125. Subnet mask should be 255.255.255.0

Notice that the final digits in the above IP addresses are different. This ensures both devices remain within range but as separate nodes within your network. Two devices cannot share the same IP as these addresses are unique identifiers.

You will also need to make sure that your Windows firewall settings allow for the IntelliDrive to establish an outgoing connection. In Windows 7, for example, the following menu structure will lead to firewall setup:

Control Panel > Windows Firewall > Allow a program or feature through Windows Firewall

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Here, you must enable IntelliDrive.

You may also be using 3rd party Firewall solutions or Anti-virus packages that incorporate similar firewall security features. Please ensure that you have configured such packages to allow IntelliDrive connection. Disabling these packages fully will offer a fast troubleshoot, but this must be done at your own discretion.

At this stage, it is highly likely that you will have achieved connection and isolated any external configuration issues. If you are still experiencing difficulty in achieving connection then you must attempt to use a different, shorter and standard Cat5 cable. Make sure you are not using a crossed type cable and also bypass hubs or switches to ensure direct Ethernet connection with your PC. Disconnect all non-essential devices and peripherals then access the Windows OS Command Prompt. Type: 

ping <IP address of IPD>

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After hitting your return key, do you receive a pong response (reply)? Or, does your ping fail to connect with the amplifier and time out? At this stage, and after testing all the above on a different Windows computer, we would like to hear from you.​
 

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