All current TC Electronic Pro Tools HD plug-ins use iLok asset-based autorization exclusively, and not 'challenge/response' authorization. Click here to read more about the iLok.
The plug-in might present you with an iLok 'challenge code' when starting Pro Tools, expecting an iLok response code' to be entered, but since the plug-ins use iLok asset-based authorization and not 'challenge/response', we cannot issue iLok response codes for you.
That fact that you see a 'challenge/response' dialog box, indicates that you do not have an asset for the plug-in in question on your iLok key. Make sure to synchronize your iLok with your iLok account on the iLok website.
If you are experiencing difficulties activating your Pro Tools plug-in, and getting the asset transferred to your iLok, please get in touch with the TC Support Team by clicking here.
For all support matters regarding using the iLok website, lost, stolen or defective iLoks, please get in touch with iLok support directly.
Legacy TDM products:
MasterX 1.0, 2.0, 3.0 & 3.5
MegaReverb 1.0, 2.0 & 3.0
TC TDM Works 1.0
TC Tools 1.0, 2.0, 3.0 & 3.5
TC VoiceTools 1.0
These products (and in-between versions) use challenge/response authorisation. Please click here to find out how to use challenge/response authorization.
You will need to get in touch with the TC Support Team to obtain your response code. Please click here to get in touch with the TC Support Team.