Konnekt / Impact Twin: Troubleshooting under Windows XP

Question

I'm having some odd behaviour with my Konnekt/Impact Twin audio interfaces and TC Near Software v2.x under Windows  - what can I do to resolve it?

Answer

Please try the following:

  1. Disconnect the Konnekt/Impact Twin completely,
  2. Run the uninstaller from ADD/REMOVE programs,
  3. Click on the START button, open the Start Menu and click RUN. Then type:
    regsvr32 -u C:\Windows\System32\TCNearAsio.dll

  4. Delete the following files:
    C:\Windows\System32\TCNearAsio.dll
    C:\Windows\System32\drivers\TCNear.sys
    C:\Windows\System32\drivers\TCNearAudio.sys
    C:\Windows\System32\drivers\TCNearMIDI.sys

  5. Click on the START button, open the Start Menu and click RUN and type CMD. From the DOS prompt, type:
    set devmgr_show_nonpresent_devices=1
    start devmgmt.msc


  6. Open the Device Manager by right-clicking on 'My Computer' on your Desktop, selecting 'Manage' and clicking on 'Device Manager' in the left hand side.
  7. From the Device Manager select from the VIEW menu, Show Hidden Devices,
  8. Scroll down to Sound, Video and Game Controllers, and remove all TC Near related items by using the delete key. If you have any other MIDI devices or old ASIO devices that are no longer in use, it's a good idea to delete them as well
  9. Go to C:\Program Files\TC Electronic and delete the TCNEAR directory
  10. Install this Konnekt software version.
  11. After installing it, try the different 'DPC safety buffer' settings in the TCNear 'system settings'.

A few things you should also try:

Install these patches (XP SP2 only):
Performance of 1394 devices may decrease after you install Windows XP Service Pack 2
An SBP-2 device does not work when it is connected to a Windows XP SP2-based computer

Install this (XP SP3 only):

If you have hotfix 885222 applied on a Windows XP SP2-based computer, and then you upgrade to Windows XP SP3, an installed 1394b FireWire device reverts from S400 speed to S100

Also this one for dualcore systems (XP SP2 only):
Computers that are running Windows XP Service Pack 2 may experience decreased performance

Install .Net Framework:
Microsoft .NET Framework 3.5

For more information about optimizing Windows Vista / XP for audio, please refer to this answer.


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