Optional plug-ins report 'no info' or 'not available' under license type

Question

The status for optional plug-ins is shown as "No info" or "Not available" under the license type in the PowerCore control panel. What does this mean?

Answer

The answer depends on which type of PowerCore you have, and how you've used it before:


1st generation PowerCores (PowerCore Element / PCI)

This means that the plug-in license was not authorised with a license file, but via a request plug-in, which the control panel cannot recognize.

This would typically happen because the optional plug-ins were installed before you installed PowerCore software 2.x (or higher) and is perfectly normal behaviour; your optional plug-in will work just like before, but the license status will not be shown correctly.

Unfortunately there is no way around that since the 1st generation PowerCore cards do not support this plug-in authorizations via license files.


2nd generation PowerCores (all except PowerCore Element / PCI)

There are two explanations for this:

1. For customers who have previously used PowerCore software version 1.9.6 (or lower) on their systems:

This typically happens because the optional plug-ins were installed before you installed PowerCore software 2.x (or higher) and is perfectly normal behaviour; your optional plug-in will work just like before, but the license status will not be shown correctly.

Should you wish to authorise your optional plug-ins via license files in order to have the status displayed correctly, please see this FAQ for more information.

If this doesn't apply to you, move on to item 2 (below).

2. For customers who just installed a PowerCore into their systems for the first time, and who are using PowerCore software 2 (or higher):

This is perfectly normal, and occurs because the control panel itself has no knowledge of the license status of each plug-in, until you try to run the plug-ins. After having instantiated a plug-in for the first time, the license status will be updated and henceforth shown correctly.


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