System 6000 / MKII: "Protected Data has been destroyed"

Question

After powering on, the following message is displayed: "Protected Data has Been Destroyed...". What should I do to resolve it?

Answer

Step 2 should be handled only by a qualified electronic technician:

  1. Turn off the unit.
  2. Open the lid and check the backup battery - it should give you 3V. If it's below that, replace it - it's a CR2032 with 3 vertical soldering pins. The battery is soldered - not on a battery holder - so the replacement should be done by a qualified technician only.  
  3. Power on again, write down the restore code you see on the screen (if you don't see a restore code, select the mainframe and go to System > License) and send it to the TC Support Team, along with the serial number of the unit. 

Optional licenses:  If you still have the old license codes, you'll be able to re-enter them. If you have lost the license codes, specify which licenses were active and we will re-issue the license codes.

If some licenses were purchased from our webshop please provide the invoice number (if possible). This will greatly speed up the response time.


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