TonePrint app: TonePrints appear to be missing

Question

I have just installed the TonePrint app and it seems to be missing many of the TonePrints. How do I get them into the TonePrint app?

Answer

When the TonePrint app installs, it still needs time to download the TonePrints. On iOS products, this can take a while. The problem happens if you have the lock screen enabled on your device as it stops the unit from downloading the content when it goes into lock screen.

To resolve this remove the app from your device. Select 'settings->general->Auto-lock'set this to off, Install the app again and give it some time. In some cases it may be best to leave the unit in this state while charging overnight as some users have reported it could take several hours to completely download.


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