TonePrint pedals: My computer does not detect the pedal

Question

My computer (Windows or Mac) does not detect my pedal, so I cannot upload any TonePrints. What's going on?

Answer

  1. Plug input jack in when using a battery. The pedal is designed in such a way that it can't be turned on unless the input jack is connected when running on battery. If the pedal isn't on (it doesn't have to be engaged though), the TonePrint installer obviously can't detect it.
  2. Try plugging in the cable several times. Some computers send information so fast that the TonePrint app doesn't have time to auto-recognize the pedal.
  3. Remove all other USB devices. Other USB devices might override the default driver that the TonePrint pedals use. If another driver is used the TonePrint installer won't recognize the pedal.
  4. Shut down all other apps using MIDI drivers (MIDI OX, G-System Editor, Line 6 monkey, etc.) If another application is using MIDI, the TonePrint installer won't recognize the pedal
  5. When plugging in the pedal for the first time, remember to log in as administrator, otherwise the default driver won't be installed. If you haven't used a MIDI device on your computer before or you have only used one that use proprietary drivers, the software will need to be installed before the pedal can be detected. This is done automatically when the pedal is connected as drivers come with operating system, but the operating system won't install the driver unless you're logged in as an administrator.
  6. Try another computer. To make sure it isn't the pedal that's faulty try to see if you can upload a TonePrint from another computer.


Applicable products:

  • Alter Ego Delay
  • Corona Chorus
  • Flashback Delay
  • Flashback X4
  • Hall of Fame Reverb
  • Gravy Chorus Vibrato
  • Shaker Vibrato
  • The Dreamscape
  • Transition Delay
  • Trinity Reverb
  • Vortex Flanger

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