I can feel some voltage when touching the input of my TC Helicon processor and a cable connected to some other equipment I have - what's going on?
This can happen if the cable you're holding is connected to another unit, that''s grounded while at the same time touching part of the connector of the TC Helicon processor, while it's turned on. As the TC Helicon unit is using a 2-pin mains power connection without grounding, this is perfectly normal.
The solution is to always connect the signal cables before turning on the power of the TC Helicon processor.
Also please observe the following guidelines for installing Class 2 products:
- Must only be used indoors in a dry location,
- Must only be used in areas of non-hazardous locations,
- All connected equipment must be grounded.