VoiceLive 2: Blank screen

Question

My VoiceLive 2 does not display anything on the screen. I've tried re-booting and a factory reset and it still will not display anything on the screen. What can I do?

Answer

If your VoiceLive 2 exhibits these symptoms here are some things you can try.

  1. Check to see if the unit passes audio and the footswitches work.  If the unit passes audio and the footswitches seem to be working then you most likely have a defective display. Please contact the TC Support Team, who will advise further regarding how to send the unit in for service.
  2. Sometimes if you cycle the power very quickly on the unit it will not boot up into normal operation causing the screen to appear blank.  Try recycling the power slowly to see if it will boot into normal operation.
  3. If you were attempting to software update the unit and it was power cycled manually during the update you may need to recvover your unit with a MIDI update.  The unit will usually display a blank screen with the Home button lit, will not pass audio or be recognized as a USB device.  Attempt to update the software via MIDI. Below you will find a PDF describing how-to update the VoiceLive 2 software via MIDI as well as the necessary files.  If you are not able to attempt a MIDI update please contact the TC Support Team, who will advise further regarding how to send the unit in for service.

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