VoiceLive Touch 2: Blue Screen After Power Up

Question

My VoiceLive Touch 2 was working fine, but when I turned it off and on again, it's got a blue screen! What do I do?

Answer

We've discovered a rare firmware issue that can cause this to occur. For ease of fixing things, we've created an update application to recover/update your firmware.

For Windows, please download and use the attached .exe file.

  • Power up your VoiceLive Touch 2 and connect it to your computer via USB.
  • Start the .exe file and select VoiceLive Touch 2 as the device and click the UPDATE button.
  • Wait for the process to finish and for your VoiceLive Touch 2 to reboot.
  • DO NOT POWER OFF YOUR DEVICE!
  • It will return to a normal working state after a few minutes.
  • It is now safe to power off.

For Mac, please download and unzip the .zip file. It contains a .app file for you to run.

  • Follow the same instructions as above, replacing the .exe file with the .app file.

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