Where do I find a replacement power supply for my Helicon product?

Question

Where do I find a replacement power supply for my Helicon product?

Answer

We don't not sell parts direct but you can order them at most TC Helicon dealers. The dealer will be the one to get you the price of the part. You can find a dealer here.

Most Helicon devices use: 7E50001911 - 12V/5W SMPS Adapter for EU/US/JPN
This power supply outputs: 12 v DC, 400 mAmps, center pin is negative

The exception to this is:

  • VoiceLive Rack
  • VoiceLive 3
  • VoiceLive 2 / extreme
  • VoiceLive Touch
  • VoiceLive Touch 2

These units require a : 7E50002011 - 12V/12W SMPS Adapter base PowerPlug42.for EU/US/JPN
This power supply outputs: 12 v DC, 1 Amp, center pin is negative 

Older devices like the:

  • VoiceWorks
  • VoiceWorks Plus
  • VoirLive(original)
  • VoicePrism / Prism+:
  • VoicePro
  • VoiceOne
  •  Quintet

- require an IEC cable.


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